Victims Services

Victims Access Line 1800 633 063, Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Request an internal review

You can apply for an internal review if you disagree with a decision that you have received in regard to an application for victims support under the Victims Rights and Support Act 2013.

An internal review is a fresh look at a decision made by a delegate of the Commissioner. 

This may be in relation to your claim for:

The internal review is undertaken by a different delegate than the one who made the initial decision.

How long do I have to lodge an internal review?

You have 90 days after the day you were given notice of the decision to lodge a complete application for internal review. 

How long will it take for my internal review to be decided?

You will be notified about the outcome of your application within 42 days after you lodge your complete application.

How do I apply for an internal review?

Please fill out the internal review form (PDF , 109.3 KB). Your application must include the reasons why you disagree with the decision. 

You may provide further supporting information after lodging your application for an internal review, but this must be provided before the 90 day period ends. 

Where do I send my request for an internal review?



Commissioner of Victims Rights  
Victims Services 
Locked Bag 5118  

What happens if I am unhappy with my internal review decision?

If you are unhappy with the internal review in relation to your application for Recognition Payment you may lodge an appeal to the NSW Civil and Administrative Tribunal (NCAT).


1300 006 228 


Street address

Level 10, John Maddison Tower 
86-90 Goulburn Street 
Sydney NSW 2000

Last updated:

18 Aug 2021

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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