Victims Services

Victims Access Line 1800 633 063, Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Eligibility criteria

The Victims Support Scheme is available to anyone who has experienced an act of violence in NSW.​ 

An act of violence is an act or series of related acts that:

  • apparently occurred in committing an offence​ 
  • involved violent conduct, including sexual assault and/or domestic violence​
  • resulted in injury (physical or psychological) or death.

There does not need to be a charge or a conviction. 

Victims support is available to primary, secondary or family victims.

Primary victim

  • A person who was injured, physically or psychologically, or dies as a direct result of a violent crime.
  • A person who was injured, or dies, while trying to:
    • stop someone from being violent towards someone else
    • help rescue a victim of a violent crime
    • arrest someone who was being violent to someone else.

Secondary victim  

  • A person who has been injured as a direct result of witnessing a violent crime.
  • A parent or guardian of a child who has been injured as a direct result of becoming aware of the violent crime.

Family victim

A member of the immediate family of a homicide victim, including a:

  • spouse
  • de factor partner who has lived with the victim for at least two years
  • parent, step-parent or guardian
  • child, step-child or guardian child
  • brother, sister, half-brother, half-sister, step-brother or step-sister.

Factors affecting eligibility

Further information regarding eligibility for victims support is set out in the Victims Rights and Support Act 2013. The legislation outlines conditions which may affect your eligibility for support, including  Sections 25 and 44 of the Act.

Last updated:

02 Sep 2021

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

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