We are committed to providing you with a quality service. We welcome your feedback – positive or negative.
You can provide us feedback via phone, email or post. Visit contact us for our details.
To make a Charter complaint, fill out the Charter of Victims Rights complaint form (PDF , 173.2 KB).
You can also read about Rights and Responsibilities of parties to a complaint (PDF , 145.1 KB).
You can also make a service complaint about your experience with Victims Services or an Approved Counsellor. Complete the Service Complaints form (PDF , 97.3 KB).
You can send your complaint to:
The Commissioner of Victims Rights
Locked Bag 5118
Parramatta 2124 NSW
You can authorise an agency to make a complaint on your behalf (PDF , 51.5 KB).
We will acknowledge your feedback within three working days and advise you of next steps. We will try to resolve all complaints within 21 working days, however sometimes this can take longer if we need to involve other agencies.
17 Sep 2021
We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations.