If your rights have not been met      

1. You should talk to the person you are dealing with in the government agency about the problem or speak to their manager. Generally the problem can be fixed that way.

2. If you are still not satisfied, you can ask the staff at that agency how to make a complaint to their agency. They can arrange interpreters or other assistance if required. You can ask someone you trust to support you.

3. If you are still not satisfied after the complaint has been looked at by the government agency, or are concerned about complaining to them, you can contact Victims Services. It is Victim Services' responsibility to help you with your complaint and tell you what can be done about it.

For further information about making a complaint under the Charter, please read the information sheet Making a complaint under the Charter of Victims Rights (PDF, 144Kb).

You can make a complaint by:

• printing a Charter of Victims Rights complaint form (PDF, 140Kb) and sending it to us by email or post.
• contacting the Victims Access Line on 1800 633 063
• writing to us and sending by email or post.

If you are not sure if your complaint refers to a Charter issue look at the Charter rights and if you are still not sure call Victims Services.

Rights and responsibilities of parties to a complaint (PDF, 146Kb)

Client consent for representative to make a complaint on their behalf (PDF, 56Kb)