Learn how our essential services will continue to operate as we respond 'Together against COVID-19'.
Victims Access Line (Monday-Friday, 9am-5pm) 1800 633 063
You should talk to the person you are dealing with in the government agency about the problem or speak to their manager. Generally the problem can be fixed that way.
If you are still not satisfied, you can ask the staff at that agency how to make a complaint to their agency. They can arrange interpreters or other assistance if required. You can ask someone you trust to support you.
If you are still not satisfied after the complaint has been looked at by the government agency, or are concerned about complaining to them, you can contact Victims Services. It is Victim Services' responsibility to help you with your complaint and tell you what can be done about it.
For further information about making a complaint under the Charter, please read the information sheet Making a complaint under the Charter of Victims Rights (PDF, 144Kb).
If you are not sure if your complaint refers to a Charter issue look at the
Charter rights and if you are still not sure
call Victims Services.
Rights and responsibilities of parties to a complaint (PDF, 146Kb)
Client consent for representative to make a complaint on their behalf (PDF, 56Kb)