Find information on how our essential services will continue to operate during the COVID-19 pandemic.
Domestic Violence line (24 hours) 1800 65 64 63
The NSW Code of Practice for the Charter of Victims Rights (the Code) was developed in consultation with government, non-government and other stakeholders to help victims understand how to access their rights, to set minimum standards of service provision and support to victims of crime and to clarify how service providers meet their obligations under the Charter of Victims Rights (the Charter). It also aims to provide victims of crime with a better understanding of what to expect from service providers and details complaints procedures if a victim of crime believes that a Charter right has been breached.
Not all service providers are responsible for each of the rights under the Charter. However, it is expected that staff in all agencies are aware of the obligations under the Charter, make information about the Charter available to their clients, and meet the standards outlined by the Code.
The Code has been written to help service providers to understand how to meet their obligations under the Charter and to help victims of crime know what to expect from service providers.
NSW Code of Practice for the Charter of Victims Rights (PDF, 932Kb)(44pp book)
This full version of the NSW Code of Practice for the Charter of Victims Rights details information about the specific responsibilities of agencies working with victims.