Learn how our essential services will continue to operate as we respond 'Together against COVID-19'.

Victims Access Line (Monday-Friday, 9am-5pm) 1800 633 063

Quick Exit

Charter of Victims Rights

1. Courtesy, compassion and respect

You will be treated with courtesy, compassion, cultural sensitivity and respect for your rights and dignity.

2. Information about services and remedies       

You will be told as soon as possible about the different services that can help you, including counselling and legal services

3. Access to services

If you need medical, counselling, and legal help you will be able to get it if it is available.

4. Information about investigation of the crime

If you ask, you will be told about how the police investigation is going. But in some cases there may be some things the police can't tell you.

5. Information about prosecution of accused

Prosecution is about taking the accused to court for the crime. This is done by the police, or, in serious cases, the Director of Public Prosecutions.

  • As a victim, you will be told:
    - what the charges are or why the accused has not been charged
    - any decision the prosecution makes to change or drop charges
    - the date and place of the court hearing
    - the final court result, including any appeal or gaol sentence given.
  • If the prosecution is thinking about changing or dropping the charges they will talk to you about this if the crime:
    - was a serious sex crime
    - caused you physical harm, psychological or psychiatric harm.

    But the prosecution don't have to talk to you if:
    - you have told them that you don't want to talk about it, or
    - they can't contact you.

6. Information about trial process and role as witness

If you have to give evidence as a witness in a trial you will be told about how the trial works and what you have to do.

7. Protection from contact with accused

While your case is in court you will be protected from contact with the accused and defence witnesses.

8. Protection of identity of victim

You can keep your address and phone numbers private unless the court says otherwise.

9. Attendance at preliminary hearings

You do not have to go to any committal hearing (like a mini trial) or other court business before the trial unless the court says you must.

10. Return of property of victim held by State

If the police or prosecution took any of your property or goods as evidence you have the right to get it back as soon as possible.

11. Protection from accused

If the accused applies for bail and you are worried about your safety, tell the police or the prosecution. 

12. Information about special bail conditions

You will be told about any special bail conditions the accused is given, which are meant to protect you or your family, like a condition which says the accused must not contact you.

13. Information about outcome of bail application

If you were the victim of sexual assault or other serious assault you will be told if the accused gets bail or not.

14. Victim impact statement

In some cases you may be able to tell the court about how the crime has affected you and you will be given support to do this. This is called giving a 'victim impact statement'.

15. Information about impending release, escape or eligibility for absence from custody

If the offender is in custody, you can be told if the offender is going to be released from custody soon, has escaped custody or is on day release.

16. Submissions on parole and eligibility for absence from custody of serious offenders

You can have a say if your offender applies for parole.

17. Financial assistance for victims of personal violence

If you have been injured as a result of serious personal violence offence, you may be eligible for financial assistance under the Victims Support Scheme.

18. Information about complaint procedure where Charter is breached

You can make a complaint if you think your rights under the Charter have not been met. You can ask for information about how to do this.

Download the Charter of Victims Rights in your preferred format:

Image of Charter sheetCharter of Victims Rights (PDF 70KB)
(2pp A4 sheet) Charter rights from the Victims Rights and Support Act 2013. Also explains what to do if the victim feels their rights under the Charter are not being met.

Image of charter brochureYour Rights as a victim of crime (PDF 181KB)
(DL brochure)
Explains the Charter rights in plain English for Aboriginals who are victims of crime and also explains what to do if the victim feels their rights under the Charter are not being met.
What rights do I have as a Victim of Crime?(PDF 434Kb) (12pp A5 booklet)

Helps victims of crime understand their rights as described in the Charter of Victims Rights, how it relates to the Code of Practice and to know what to expect from service providers. 

Image of Listen up flyer
Listen Up - Information for Young People (PDF 366KB)
(2pp sheet) In cartoon format, this publication provides information about the Charter of Victims Rights for young people.

Information about investigation of the crime (PDF 60Kb) (2pp sheet)

Explains Charter Right 4: A victim will, on request, be informed of the progress of the investigation of the crime, unless the disclosure might jeopardise the investigation. In that case, the victim will be informed accordingly.

Jointly produced by Victims Services and NSW Police Force, the sheet assists victims to find out about the progress of the investigation of the crime. It explains:

  • The process for investigation

  • Who is involved in the investigation

  • Who a victim should contact

  • How long an investigation generally lasts

  • Other assistance available from the police 

Return of property held by the State (PDF 60Kb) (2pp sheet)

Explains Charter Right 10: If any property of a victim is held by the State for the purpose of investigation or evidence, the inconvenience to the victim will be minimised and the property returned promptly.

Under this Charter Right victims have the right to reclaim their property held by the State once the property is no longer required for investigation or evidence.