Justice Home > Victims Services > Specialist Victims Support Service > What is the Specialist Victims Support Service?

Learn how our essential services will continue to operate as we respond 'Together against COVID-19'.

Victims Access Line 1800 633 063 Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Quick Exit

What is the Specialist Victims Support Service?

Our team is a dedicated support service for victims who are going through the forensic mental health system (rather than the ordinary criminal justice system). Our team sits within Victims Services and acts on behalf of the Commissioner of Victims Rights. We are independent from the Mental Health Review Tribunal (the Tribunal).

We also maintain the Specialist Victims Register (the Register) on behalf of the Commissioner of Victims Rights. If you are listed on the Register and would like to be told certain information about the relevant forensic patient, we can notify you (for example, when a Tribunal hearing is coming up or if the Tribunal is considering granting leave to the forensic patient).

We will protect your privacy

Our team understands that you may be concerned about people (like the forensic patient or the Tribunal) accessing your private information. No one will have access to the information you provide us without your consent.

Our team provides support to two types of clients:

  • Specialist Victims Support Service clients
  • Specialist Victims Register clients

Am I eligible for support?

You can be referred as a Specialist Victims Support Service client if:

  • You are a victim (or family victim) of an act of violence, AND
  • The act of violence is being or will be dealt with in the District Court or the Supreme Court (for example, manslaughter), AND
  • The accused person has a mental health impairment and/or cognitive impairment, AND has been (or may be) dealt with by the Tribunal.

You are a family victim if the victim has died as a result of the act of violence and you are:

  • The victim's spouse,
  • The victim's de facto spouse, or same sex partner who has lived with the victim for at least two years,
  • A parent, step-parent or guardian of the victim
  • A child or step-child of the victim, or other child that the victim was guardian of, or
  • A brother, sister, half-brother, half-sister, step-brother or step-sister of the victim.

What can the service help me with?

Our team provides support in five key areas.

Early intervention

Our team will work closely with the Director of Public Prosecutions (DPP) Witness Assistance Service to ensure that clients understand what is happening when an accused person enters the forensic mental health system. This will include explaining court and Tribunal processes and supporting victims as the matter progresses from the court to the Tribunal.

Crisis referral

When clients are referred for crisis support, our team can provide immediate referrals to relevant supports for assistance with temporary accommodation and other immediate needs. We will assess each client's needs and priorities to determine how we can best support the client.

Planned support

We will work with clients to ensure that they are supported in all aspects of their lives, by conducting client assessments and referring clients to, for example housing assistance, counselling, financial support or any other referrals as required.

Communication and education

In addition to helping clients understand court and Tribunal processes, our team will manage the Register. This will allow us to communicate with you and notify you about important changes regarding the forensic patient.

For more information about the Register see:
Fact sheet: Specialist Victims Register (PDF, 140Kb)

Tribunal process support

Our team can help clients communicate with the Tribunal, prepare submissions and update their victim impact statements so that they have a say in the process. We will also have a dedicated hearing room in Parramatta where clients can attend Tribunal hearings via videolink. A member of our team will explain what is happening during the hearing to ensure that victims are supported through the process.

How do I get support?

If you are an eligible victim going through the forensic mental health system, you can refer yourself by contacting our team and completing a self-referral form.

SVSS Self referral form (102Kb)

An agency that you have been in contact with can also refer you to our service.