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Victims Access Line (Monday-Friday, 9am-5pm) 1800 633 063
To outline the trauma informed approach to all Specialist Victims Support Service (our team) communication with victims/survivors.
Victims/survivors of a crime can be impacted by trauma in different ways. For example, some victims may experience nightmares, intense and fluctuating emotions, memory loss and find it difficult to trust others due to the trauma they have experienced. Trauma can impact all areas of a person's life.
The forensic mental health system is complex and can involve a matter being transferred to and from the court to the Mental Health Review Tribunal (the Tribunal) a number of times. This means the trauma of a crime can be further complicated by a matter being dealt with by the forensic mental health system, rather than the normal criminal justice process.
Our team is a part of Victims Services. We provide victims/survivors navigating the forensic mental health system with communication and education, crisis referral and planned support (for example, referring clients to housing assistance, counselling and financial support). We also provide victims/survivors with Tribunal process support (for example, assistance preparing submissions to the Tribunal), early intervention and we manage the Specialist Victims Register on behalf of the Commissioner of Victims Rights.