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​Counselling and psychological care

Getting counselling is part of an offer of redress. If you have accepted an offer of redress and live in NSW, you can access free counselling service as part of your redress offer through Victims Services' Approved Counselling Service.

How to access counselling?

If someone has accepted an offer for counselling and psychological care under the National Redress Scheme and wants to access counselling, they should call the Victims Services Redress Team on 1800 633 063 or send us an email on vsredress@justice.nsw.gov.au

Victims Services Redress team will discuss counselling options including:

  1. Identifying a suitable Approved Counsellor.
  2. If the survivor already has an existing Victims Services Approved Counsellor, arranging to continue counselling services with them. 
  3. If the survivor already has an existing relationship with a counsellor who is not an Approved Counsellor and wants to continue seeing that counsellor, the Victims Services Redress team can discuss with the counsellor how to become an Interim Counsellor.

How many hours of counselling can I receive?

A survivor will receive up to 22 hours counselling. The Victims Services Redress team will be able to discuss this further when arranging counselling.

How can counselling help?

Counselling may help to:

  • talk about what happened with a trained professional in a confidential environment
  • find ways to cope with the stress and trauma associated with the experience
  • deal with symptoms such as poor concentration, not sleeping, avoiding socialising, substance use such as drugs or alcohol or being unable to work
  • recover from the psychological and emotional impact of the abuse.

Further information

If you would like to know more or would like talk to someone about counselling for people living in NSW under the Redress Scheme, please contact Victims Services Redress Team on 1800 633 063.