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Publications for service providers

Booklets ​

Image of Victims Support Scheme detailed guideVictims support Scheme: Detailed guide (PDF, 169Kb)
(16pp A5 booklet)

Information about the victims support scheme including, overall process and eligibility criteria. Information on what to do if you want to lodge a claim (includes a table) 

Image of Practice Standards for Approved Counsellors book
This service manual provides information about services that provide counselling to victims of crime. Topics covered include:
  • Background to services
  • Providing a response
  • Principles
  • Standards
  • Sample feedback sheet
Image of Cara House Centre for resillience and Recovery book

This evaluation details the participation of 56 children in a pilot program to determine its effectiveness. There were a total of 14 pilot groups run across the period of a year (July 2014 – July 2015) with 3-6 participants in each pilot group. The pilot sites were located in Sydney and rural NSW.

Image of Justice Journey court preparation guide

Justice Journey court preparation guide - Supporting victims and witnesses of crime through the court process (PDF 2185KB)
64pp guide

This guide is designed for victims support groups. It supports the  Justice Journey information sheets about going to court.

Image of NSW Code of Practice book

The NSW Code of Practice for the Charter of Victims Rights (PDF 509Kb)
44pp book

The Code sets out minimum standards for service providers on how to treat victims under the Charter of Victims Rights. It is part of a package of measures to support victims of crime under of the new Victims Rights and Support Act 2013.

Image of Counselling in Prison Trial bookAn evaluation of the counselling in prison trial (PDF, 716Kb)
72pp e-book

This report indicates that there is a high level of prior victimisation commencing in childhood, which is commensurate with offending behaviours. It is also supported by the growing body of evidence based research linking prior histories of victimisation and offending behaviours.

Image of Indigenous Service Standards bookService standards for working with Aboriginal victims of crime (PDF, 648Kb)

This set of standards has been developed to ensure that the unique needs of Aboriginal and Torres Strait Islander victims are considered by service providers when fulfilling the obligations set out for them in the NSW Code of Practice for the Charter of Victims Rights.