The Victims Services Beta website is now open for public testing. Visit www.beta-victimsservices.justice.nsw.gov.au to learn more.
Victims Access Line 1800 633 063
Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)
Many Local Area Commands (LACs) have specialist police officers. These specialist officers can provide you with support and referral. They will not usually be involved in the investigation of your case. Specialist officers include:
Many LACs have specialist officers. These specialist officers can provide you with support and referral. They will not usually be involved in the investigation of your case.
If you would like a specialist officer in one of the areas below to help, ask at your local police station if a specialist officer is available.
Aboriginal Community Liaison Officers are civilian employees located in LACs across NSW.
Aboriginal Community Liaison Officers work closely with the Aboriginal community, and their duties include encouraging Aboriginal people to discuss with police crime and violence in their community.
These liaison officers work to develop open communication and mutual understanding between Aboriginal people and police.
Domestic Violence Liaison Officers are specialist police officers, trained in domestic and family violence and child protection.
Each of the LACs in NSW has one or more DVLOs and they are located at the major police stations.
Domestic Violence Liaison Officers can provide advice and support to victims and help with the AVO court process. They can also give referrals to support agencies who can help victims, such as refuges. One of their other roles is to monitor repeat victims and perpetrators.
To contact a local Domestic Violence Liaison Officer, phone your local police station and ask to speak to the 'DVLO'.
There are a number of Multicultural Community Liaison Officers located in LACs.
Multicultural Community Liaison Officers are civilian employees who provide a link between police and members of the public who are from culturally and linguistically diverse backgrounds.
The duties of the Multicultural Community Liaison Officers include supporting victims of crime and providing language assistance. They also work to link local ethnic communities with the LACs.
Gay and Lesbian Liaison Officers are police officers located throughout the state that are specially trained to address gay and lesbian issues. There are more than 100 Gay and lesbian Officers throughout the State.
Gay and Lesbian Liaison Officers are sensitive to the law enforcement and safety needs of gay men and lesbians, and recognise the disproportionate level of violence perpetrated against the gay and lesbian community. They assist gay and lesbian victims of crime and also work to reduce violence related to homophobic attitudes in the community.
To ask for your local Police Gay & Lesbian Liaison Officer go to your local police station or phone 02 9281 0000
Youth Liaison Officers are specially trained police officers.
There is a Youth Liaison Officer in every local area police command in the state.
The duties of the Youth Liaison Officer include delivering cautions to young people and making the final decision about referring them to a Youth Justice Conference. This is a forum to bring the offender, their families and the victims together, face to face, to agree on a suitable outcome.
Youth Liaison Officers also develop crime prevention programs to reduce youth crime and victimisation.
For more information or assistance, phone your local police command and ask to speak with a Youth Liaison Officer.
School Liaison Officers work in public, catholic and independent high schools throughout New South Wales.
The duties of School Liaison Officers include supporting victims of crime, developing mentoring schemes and developing innovative ways to prevent youth crime.
Scenes of Crime Officers are forensic investigators who attend crime scenes such as robberies, assaults, fires and suspicious deaths. Scenes of Crime Officers may be police officers or civilians (scientists).
Their duties at a scene can include fingerprint examination, gathering of DNA samples, ballistics study, vehicle identification and blood splash examination.
Volunteers in Policing are members of the community who are trained for specific duties supporting the police and the community.
Volunteers in Policing do not wear a police uniform and do not carry a gun or drive a marked police vehicle. Often Volunteers in Policing are available to assist victims of crime with information and referrals.
Their role may also include supporting witnesses attending court and during the court process and assisting with short term child minding at local police stations.
Commander Leads the Local Area Command
Duty Officer Coordinates and supervises operational activities during a shift
Crime Manager Directs and coordinates all major investigations
Investigator Lead investigations into serious criminal activities
Shift Supervisor Work closely with the Duty Officer to allocate tasks to officers
Custody Manager Is responsible for monitoring the wellbeing of anyone being interviewed and those people in the police station prior to charging
Beat Officers A Local Area Command is divided into 'beat areas'. A Beat Constable patrols "beat areas" his or her area and works with the public to reduce street crime and criminal activity.
Highway Patrol Officers Are responsible for road safety and provide support in emergency and special situations to General Duty Police.
General Duties Constable Responds to incidents in your area such as road accidents, break and enters, domestic violence, noise complaints, lost children and criminal activities.
For more information please visit the NSW Police Force website.