Learn how our essential services will continue to operate as we respond 'Together against COVID-19'.

Victims Access Line 1800 633 063 Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Quick Exit

Internal Review

If you are unhappy with the decision made in relation to your claim for:

  • approved counselling
  • financial assistance – immediate needs
  • financial assistance – economic loss
  • recognition payment  

you can apply for an internal review.

Information about internal reviews

What is an internal review?

An internal review is a fresh look at a decision made by a delegate of the Commissioner. The internal review is undertaken by a different delegate than the one who made the initial decision. 

Why should I apply for an internal review?

You can apply for an internal review if you disagree with a decision that you have received in regard to an application for victims support under the Victims Rights and Support Act 2013.

How long do I have to lodge an internal review?

You have 90 days after the day you were given notice of the decision to lodge an application for internal review. 

All supporting information, including further documents and submissions you would like considered as part of the review, must be provided before the 90 day period ends. 

How long will it take for my internal review to be decided?

You will be notified about the outcome of your application within 42 days after you lodge your complete application for an internal review.

Are you still not sure about the internal review procedure, or whether you should request a review?

Contact Victims Services on 1800 633 063.

Applying for an internal review

How do I apply for an internal review?

You should apply for an internal review by filling out the Application for an internal review form. Your application must include the reasons why you disagree with the decision. Make sure you submit your application within 90 days after the day you were given notice of the decision.

You may provide further supporting information after lodging your application for an internal review, but this must be provided before the 90 day period ends.

Where can I send my request for an internal review?

Email: vs@justice.nsw.gov.au

The Commissioner of Victims Rights 
Victims Services
Locked Bag 5118 

What happens if I am unhappy with my internal review decision?

If you are unhappy with the internal review in relation to your application for Recognition Payment you may lodge an appeal at the NSW Civil and Administrative Tribunal (NCAT).

Any further enquiries regarding lodgement of a review should be directed to NCAT: 

Phone: 1300 006 228 
Website: www.ncat.nsw.gov.au

Street address:
Level 10, John Maddison Tower
86-90 Goulburn Street
Sydney NSW 2000