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Victims Access Line (Monday-Friday, 9am-5pm) 1800 633 063
If you are not satisfied with a decision you received from Victims Services, you may be able to apply for a review of that decision.
This section outlines the review options available to you. Use the menu on the left to see further information about the options, how to apply, and when they are available to you.
Request for an internal review
If you are unhappy with the decision made by the Assessor in relation to your claim for:
you can request an internal review.
An internal review is a fresh look at a decision of an Assessor regarding an application for Victims Support that is undertaken by a Senior Assessor at Victims Services.
If you disagree with a decision that you have received in regard to an application for victims support under the Victims Rights and Support Act 2013, you can ask Victims Services to review that decision.
You have 90 days from the day you were given notice of the Assessor's decision (please note this only applies to applications made, but not determined before 14 January 2019). If you think that you may want to lodge a review you should contact Victims Services as soon as possible after you receive the decision (in accordance with section 49 of the Act).
Mail:The Commissioner of Victims Rights Victims ServicesLocked Bag 5118 PARRAMATTA NSW 2124
The Act requires that you receive notice of the internal review decision within 42 days of the receipt of your request.
The review decision can be deferred and arrangements made to extend this time where further information is needed.
Only the part of the decision that is being reviewed will be suspended. Other aspects of your claim that are not affected by the review may continue.
If you disagree with an internal review decision regarding your eligibility for a recognition payment, you may apply to the NSW Civil and Administrative Tribunal for an administrative review.
Contact Victims Services on 1800 633 063.
If you are unhappy with the Internal Review in relation to your application for Recognition Payment you may lodge an appeal at the NSW Civil and Administrative Tribunal (NCAT).
Any further enquiries regarding lodgement of a review should be directed to NCAT:
Phone: 1300 006 228 Website: www.ncat.nsw.gov.au
Street address:Level 10, John Maddison Tower86-90 Goulburn StreetSydney NSW 2000