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Victims Access Line (Monday-Friday, 9am-5pm) 1800 633 063
Thank you for your interest in joining Victims Services' Approved Counselling Service as an Approved Counsellor.
The Approved Counselling Scheme provides counselling for victims of violent crime who often have complex trauma symptoms. Therefore, there are minimum requirements you must meet to be eligible to be a Victims Services Generalist Counsellor.
Applicants must be:
The Commissioner may approve a person who does not qualify under the criteria above to provide approved counselling services in any part of the State where there is a shortage of counsellors. To be eligible for consideration under this discretion you must meet one of the following criteria:
All applicants must also:
The Commissioner of Victims Rights has the final discretion to approve applications that meet the minimum standards.
In addition to meeting the Approval Criteria, applicants must submit an application form and supply the following documents
Applicants must submit all of the listed documents with their completed application. Applications with missing or incomplete information will not be progressed for approval. Please be advised that completed applications can take up to 12 months to be processed once received.
If your application is successful, you will be listed on Victims Service's online list of approved counsellors.
Clients will be referred to this list where they can choose an available counsellor and contact them to make an appointment.
Victims Services is not able to guarantee consistent work and you should not rely upon this as your primary or main source of income.
If your application is unsuccessful, you will receive specific feedback on your application and any area where you may need to develop your skills and knowledge. You may wish to reapply after a period of 12 months.
Application form to become an Approved Counsellor (PDF, 393Kb)
Do you have a client that is a victim of crime, but you are not an Approved Counsellor with Victims Services?
This application will allow you to seek approval to provide an interim counselling service to a specific client under the Approved Counselling Service. Approval will only be given if you have a pre-existing therapeutic relationship with the client and/or another compelling reason that would prevent the client from using an existing Approved Counsellor.
Please be advised that completed applications can take 4-6 weeks to be processed once received.
Interim Counselling (limited referrals) form (PDF, 375Kb)
To be eligible to apply for accreditation as a Generalist Counsellor Tier 2 under the Approved Counselling Service, applicants MUST meet the following:
The Post Graduate Degree MUST include components of professional training and supervised experience and must be of at least two years full time duration or equivalent. Qualifications should be accredited by the appropriate body or deemed equivalent of an overseas qualification by the Australian professional body or registration body.
To apply to be a Generalist Counsellor Tier 2 please contact the Approved Counselling Programs Team at
Please be advised that completed applications can take up to 6 months to be processed once received.
A final report should be completed:
Please note: where the client has not used all their approved counselling hours they can still access this at a later stage.
Ensure the client has at least 30 minutes of hours left, to enable you to claim the 30 minutes allocated to report writing.
Assess whether more than 22 hours of counselling is needed and if the client consents to further counselling, submit an over 22 hours report.
If additional hours are provided you need to provide a final report when additional hours are used and counselling completed.
As of 1 August 2018 all invoices for payment must be made online at:
All invoices must be lodged within 4 weeks of the appointment. Fees for the provision of counselling services provided under the Approved Counselling Service:
Generalist Counsellor Tier 1
$120/hr (plus GST if applicable)
Generalist Counsellor Tier 2
$144/hr (plus GST if applicable)
$256/hr (plus GST if applicable)
Invoices are not able to be paid until all required reports are received.
Payment for reports will be limited to 30 minutes for writing the required reports.
Victims Services works with clients and Approved Counsellors to ensure flexible and responsive services are available to clients with varying needs.
While clients are attending counselling, they may also be working through their justice journey and may request support from Approved Counsellors with various facets of this journey, such as debriefing after contact with Police and other agencies in relation to the crime, or to help prepare a Victims Impact Statement, or to provide support at court. Some clients may require telephone/online counselling for a brief period, particularly where the client's lifestyle may be in a period of transition, or those in rural or remote areas.
In the District Court the
Witness Assistance Service can help
Other court support services include:
Mission Australia Court Support Services:
Victims & Witnesses of Crime Court Support
Women's Domestic Violence Court Advocacy Service
Information on the court process can be located through the
For more information on Victims Impact Statement see:
If no appropriate referral can be made and you wish to provide court support, please contact the Approved Counselling Programs team at VS_Counselling@justice.nsw.gov.au.
Counsellors must notify Victims Services if there is a change to their practice
location, contact information and availability.
Further information may be obtained by contacting Victims Services and asking to speak with the Approved Counselling Programs Team: Phone: 1800 633 063 Email: VS_Counselling@justice.nsw.gov.au