Victims Access Line 1800 633 063 Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

Quick Exit

What happens in a counselling session

Your counsellor should:

  • explain the Approved Counselling Scheme to you

  • listen carefully and respect your point of view

  • ask you questions about the crime and how it has affected you

  • offer useful suggestions for you to manage problems you are experiencing

  • offer ideas and referral for other help you may need

  • ask you to sign an invoice that you have attended counselling (you will not need to pay)

Your counsellor should not:

  • refer you to another counsellor, including a counsellor within the same practice, unless it is approved by the Tribunal

  • miss appointments you have made with them

  • charge you for counselling - unless you agree the approved hours are completed and you wish to continue on a private basis

  • pressure you to apply for further counselling when you do not want it

  • behave in a non-professional manner towards you.


If your counsellor has done something you feel is not professional or you would like to discuss making a complaint, you can phone the Counselling Coordinator at Victims Services on the Victims Access Line .

You can make a complaint by writing to the Commissioner, Victims Services .

If you make a complaint, it will be considered by the Director and, depending on the decision, a copy of your complaint may be sent to your counsellor asking them for an explanation. The Director may also refer your complaint to the counsellor's professional body for consideration.