Learn how our essential services will continue to operate as we respond 'Together against COVID-19'.
Victims Access Line (Monday-Friday, 9am-5pm) 1800 633 063
Your counsellor should:
explain the Approved Counselling Scheme to you
listen carefully and respect your point of view
ask you questions about the crime and how it has affected you
offer useful suggestions for you to manage problems you are experiencing
offer ideas and referral for other help you may need
ask you to sign an invoice that you have attended counselling (you will not need to pay)
Your counsellor should not:
refer you to another counsellor, including a counsellor within the same practice, unless it is approved by the Tribunal
miss appointments you have made with them
charge you for counselling - unless you agree the approved hours are completed and you wish to continue on a private basis
pressure you to apply for further counselling when you do not want it
behave in a non-professional manner towards you.
If your counsellor has done something you feel is not professional or you would like to discuss making a complaint, you can phone the Counselling Coordinator at Victims Services on the Victims Access Line .
You can make a complaint by writing to the Commissioner, Victims Services .
If you make a complaint, it will be considered by the Director and, depending on the decision, a copy of your complaint may be sent to your counsellor asking them for an explanation. The Director may also refer your complaint to the counsellor's professional body for consideration.