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Victims Access Line (Monday-Friday, 9am-5pm) 1800 633 063
The Approved Counselling Service (ACS) provides free individual counselling to people who have become victims of violent crime that occurred in NSW and aims to assist victims recover from the psychological and emotional impacts the crime has had on them.
Approved Counsellors under the ACS are social workers, psychologists, clinical psychologists or psychiatrists in private practice who have proven experience in working with victims of crime. They are paid by Victims Services and are available in the metropolitan and most rural and regional areas in NSW. While the service is a state-wide service, Victims Services has approved counsellors in other states and territories and also overseas.
If you have been a victim of a crime in NSW, you may be eligible to receive counselling under the Approved Counselling Service. Counselling is provided on a short-term basis of up to 22 hours, with a clear focus on rehabilitation.
For more information, see the Information for victims accessing counselling page.
Victims Services values your feedback, suggestions and comments regarding your experiences with Approved Counsellors.
Complaints about Approved Counsellors are coordinated by the Strategy and Complaints Manager and consultation occurs with the Senior Project Manager, Approved Counselling Programs.
You may submit a complaint in writing to the:
Strategy and Complaints ManagerVictims ServicesLocked Bag 5118PARRAMATTA NSW 2124
Or you can discuss your concerns by contacting the Strategy and Complaints Manager :
Phone 1800 633 063 Email firstname.lastname@example.org (Attention: Strategy and Complaints Manager)
You may also provide verbal feedback through a Client Service Officer.
Approved Counsellors are qualified social workers, psychologists, clinical psychologists and psychiatrists. Approved Counsellors have a strong understanding of trauma and experience providing therapeutic services to victims of crime.
If you are interested in becoming an Approved Counsellor or are already one seeking further information, see the Information for Approved Counsellors page.