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Victims Access Line 1800 633 063 Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)

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Feedback about counselling

Victims Services values your feedback, suggestions and comments regarding your experiences with Approved Counsellors.

Complaints about Approved Counsellors are coordinated by the Strategy and Complaints Manager and consultation occurs with the Senior Project Manager, Approved Counselling Programs.

You may submit a complaint in writing to the:

Strategy and Complaints Manager
Victims Services
Locked Bag 5118

Or you can discuss your concerns by contacting the Strategy and Complaints Manager:

Phone 1800 633 063
Email vs@justice.nsw.gov.au (Attention: Strategy and Complaints Manager)

You may also provide verbal feedback through a Client Service Officer.