Learn how our essential services will continue to operate as we respond 'Together against COVID-19'.
Victims Access Line 1800 633 063
Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)
Frequently Asked Questions (PDF, 104Kb) Change of details - practice, contact,
banking (PDF, 160Kb)
Publications for service providers
Services works with clients and Approved Counsellors to ensure flexible and
responsive services are available to clients with varying needs.
clients are attending counselling, they may also be working through their
justice journey and may request support from Approved Counsellors with various
facets of this journey, such as debriefing after contact with Police and other
agencies in relation to the crime, or to help prepare a Victims
Impact Statement, or to provide support at court. Some clients may require
telephone/online counselling for a brief period, particularly where the client's
lifestyle may be in a period of transition, or those in rural or remote areas.
facilitate these services, Approved Counsellors must raise a request with the
Coordinator of Approved Counselling Programs at email@example.com
facilitate appropriate referrals and responsive services, Approved Counsellors
must notify Victims Services if there is a change to their practice location,
contact information and availability. Updated information on the completion of relevant
ongoing professional development and experience with different client groups is
relevant to making appropriate client referrals.