Learn how our essential services will continue to operate as we respond 'Together against COVID-19'.
Victims Access Line 1800 633 063
Aboriginal Contact Line 1800 019 123 (Monday-Friday, 9am-5pm)
18/12/2018 - As part of the NSW Sexual Assault Strategy, the NSW Government launched the #makenodoubt campaign on 13 December 2018. The #makenodoubt campaign aims to raise awareness about the importance of seeking consent and to spark a wider discussion about consent. More information and a video featuring a diverse range of people speaking honestly about how they negotiate sexual consent is also available on the Women NSW website.
16/03/2018 - Approved Counselling Service 2018 intake The Victims Services Approved Counselling Service provides counselling to victims of violent crimes that have occurred in NSW. Counsellors with the Service are social workers, psychologists or psychiatrists in private practice who have proven experience in working with victims of crime. Counsellors on the Approved Counselling Service have been invaluable in:
- assisting victims cope with adverse symptoms arising as a direct result of the act of violence
- reducing the impact of the crime on their lives
- returning to the level of functioning prior to becoming a victim of violent crime as far as possible.
From 16 March 2018 till 18 May 2018 Victims Services is accepting applications for 2018 intake for the Approved Counselling Service. Information regarding submitting an application.
09/03/2018 - NSW announced today that it will join a national redress scheme for survivors of institutional child sexual abuse. NSW and Victoria will be the first states to opt into the scheme. Survivors will be able to lodge applications for redress from 1 July 2018. The scheme will provide eligible survivors with a redress payment of up to $150,000 and counselling and psychological services. Survivors will also have the opportunity to receive a direct personal response from institutions if they wish. NSW has consistently supported the recommendation for a national redress scheme made by the Royal Commission into Institutional Responses to Child Sexual Abuse. The NSW Government will respond to the report's other recommendations in June 2018. For further details about the National Redress Scheme, refer to the Commonwealth Government Department of Social Services' website. [Media release]
01/03/2018 - Victims Services is seeking to expand its Canine Court Companion Program (CCCP) to a total of 10 Local Courts across NSW. The CCCP involves visits to local courts by therapy dogs and their handlers to lessen anxiety in court users. Applications are requested from organisations, which can provide therapy dogs to give comfort to court users in the public waiting areas and safe rooms of the courthouse. Media release (PDF, 116Kb)
Victims Services a joint winner in 2017 Premier's Awards for Public Service
From L to R: Premier of NSW Gladys Berejiklian, Commissioner of Victims Rights Mahashini Krishna, Manager of the WDVCAP, Legal Aid NSW Michelle Jones, Director of Women NSW Melinda Norton and Senior Programs Officer, Domestic and Family Violence Team, Robyn Auld. Photo: NSW Premier's Awards
On Wednesday 1 November, Victims Services, in partnership with Legal Aid NSW, NSW Police Force and Women NSW, won the 2017 Premier's Award for Public Service in the category of Reducing Domestic Violence for the It Stops Here: Safer Pathway domestic violence reforms.
Safer Pathway is a coordinated, interagency response to supporting domestic violence victims, including consistent threat assessment, streamlined service provision, and priority responses to victims at serious threat of injury or death.
In September 2017, Safer Pathway commenced in seven new sites - Penrith, Liverpool, Illawarra, Armidale, Port Macquarie, Dubbo and Albury. Safer Pathway now operates in 34 locations across NSW. Further sites will commence in March 2018, including Burwood, Sutherland, Goulburn and Gosford.
Transfer of Restitution Debts to Revenue NSW
On 1 May 2017 Victims Services commenced transferring debts to Revenue NSW, formerly the Office of State Revenue (OSR). This followed from 8 March 2017 when legislative amendments were passed under the Fines Amendment Bill 2017 to enable unpaid restitution debt orders to be transferred to Revenue NSW to be imposed as fines for collection by Revenue NSW. Defendants under current payment arrangements will need to ensure they maintain their payments up to date. Should a debtor default or fall into arrears on their repayments, the debt may be transferred to Revenue NSW after the expiration of 28 days of a default notice being issued to the debtor.
Once the debt has been transferred to Revenue NSW, enforcement action will commence which can include:
New VAB members announced
Eleven members have been appointed to the Victims Advisory Board which will ensure victims have a strong voice, NSW Attorney General Gabrielle Upton today announced.
Ms Upton said the Victims Advisory Board plays a vital role advising the NSW Government on ways it can better support the victims of crime and their families.
“Half the Board is made up of representatives from victims’ advocacy groups who intimately understand the struggles victims of crime and their families face,” Ms Upton said.
“The advice and counsel of the Board will help shape services to ensure they are giving victims the right kinds of support when they need it. I look forward to working closely with the Board over the coming months.”
The Victims Advisory Board was established in 1996 and will be chaired by the Commissioner of Victims Rights Mahashini Krishna.
It consists of 11 members including representatives from NSW Police, NSW Justice, NSW Health, Office of the Director of Public Prosecutions and Legal Aid.
The six community representatives members are:
The new Board will meet for the first time in early December 2015.
Members are appointed for three years and will be eligible for re-appointment after this period.
Reassessment of Victims Compensation Claims
The NSW Government has announced that from 1 September 2015 victims who were in the transition between the old Victims Compensation Scheme and the Victims Support Scheme can have their claim reassessed.
The Victims Rights and Support Amendment (Transitional Claims) Regulation 2015 was published on 21 August and will commence on 1 September 2015.
The Victims Rights and Support Amendment (Transitional Claims) Regulation 2015 (webpage)
Media release (PDF 191Kb)
All eligible victims will receive correspondence from Victims Services, which will provide information about the application process and what you will need to do.
Fact sheet (PDF 52Kb)Frequently asked questions (PDF 96Kb)Application for reassessment (PDF 513Kb)
Further informationVictims Support Line: (02) 8688 6600 or 1800 993 031 Fax; (02) 8688 9636Email: email@example.com
Four more locations for Safer Pathway helping victims of domestic violence
Victims of family and domestic violence will now have the benefit of the Safer Pathway Program in Bankstown, Broken Hill, Parramatta and Tweed Heads.
Safer Pathway was launched in Orange and Waverly in September last year, as part of the NSW Government's 'It Stops Here' domestic and family violence reforms. The Program better identifies the level of threat to victims, tailors response to specific need and ensures a coordinated multi-agency effort so no one gets lost in the system.
Safer Pathway provides better support by 'wrapping services around' victims of domestic violence with streamlined referral, standardised threat assessment, case coordination and Safety Action Meetings. It addresses the high levels of underreporting of domestic violence by providing a consistent and proactive response when a victim does reach out or come into contact with service providers.
How does Safer Pathway work
22/11/2017 -NSW Police, in conjunction with Crime Stoppers NSW, has launched a 'No Innocent Bystanders' video campaign calling on the community to report domestic violence.
01/11/2017 - Safer Pathway won the Premiers Award in the Reducing DV Reoffending Category. Safer Pathway is a partnership between Victims Services, Legal Aid, Women NSW and the NSW Police to support domestic violence victims and reduce the incidence of domestic violence.
05/10/2017 - The aim of NSW Domestic and Family Violence Blueprint for Reform 2016-2021 is to create safer lives for women, men and children. Here is the Annual Report Card for Year one.
2014-02-06 ... Website and Online Application Outage 9/2/14 Our website will be unavailable on 8AM-4PM Sunday 9 February 2014 as we conduct scheduled maintenance. Submission of any previously downloaded online application forms will also not be possible during this time. We apologise for any inconvenience caused.
2014-02-07... The University of NSW and Victims Services are conducting a survey of victim participation in NSW court processes. For further details and to participate in the online survey click here
2014-02-07... Media impacts on victim of crime - results of research by Colmar Brunton launched at Victims of Crime National Conference in Adelaide 27 September 2013.
Media impacts on victim of crime - results of research by Colmar Brunton
2013-12-14 ... Website and Online Application Outage 14/12/13 to 15/12/13
Our website will be unavailable on 8am Saturday 14 December 2013 to 6pm Sunday 15 December 2013 as we conduct scheduled maintenance.
Submission of any previously downloaded online application forms will also not be possible during this time. We apologise for any inconvenience caused.
2013-11-22 ... Website and Online Application Outage 24/11/2013
IMPORTANT NOTICE - Due to an IT Outage our online application form submission will not work between 9am to 6pm on Sunday 24 November
2013-10-29 ... Online Application Outage
Our online application form submission was not working between 2:30pm on Monday 28 October and 3:50pm on Tuesday 29 October. If you attempted lodgement between these times and were not provided with an enquiry number please call the Victims Access Line on 1800 633 063.
2013-07-03 ... Victims Rights and Support Act 2013 - Assented 3 June 2013
2013-05-07 ... Important legislation changes pending
New legislation in relation to victims support was introduced into Parliament on Tuesday 7 May 2013. Until this Bill is passed we are unable to accept or process any new applications for financial assistance or accept any new applications for compensation. We will make further announcements as more information is available. If it is an emergency, or you need counselling or advice please call the Victims Access Line on1800 633 063 or fill in the Online Enquiry Form (PDF 127KB)
2013-05-07 ... Attorney General, Greg Smith SC, announces a new Victims Support Scheme
Attorney General, Greg Smith SC, announces a new Victims Support Scheme that will result in victims of violent crime receiving faster and more effective help. For details refer to theVictims Rights and Support Bill 2013.
2013-05-07 ... NSW Code of Practice for Victims Rights
The NSW Code of Practice (PDF, 1247Kb) for the Charter of Victims Rights is part of a package of measures to support victims of crime under of the Victims Support Scheme.
2013-05-07 ... The National Framework of Rights and Services
The National Framework of Rights and Services to Victims of Crime 2013-2016 (PDF, 425Kb) has been developed by the Standing Council on Law and Justice.It sets out actions, strategies and outcomes for a national approach to victims of crime.
2013-05-03 ... Participants sought for online survey regarding "Victim Participation in NSW Court Processes"
An online survey being conducted by the Univeristy of NSW on "Victim participation in NSW court processes".The survey's aim is to increase understanding of victim experiences’ with the NSW criminal justice system and identify how service delivery can be improved in NSW to better assist victims of crime.To complete the survey please click on the following linkhttp://www.surveys.unsw.edu.au/survey/157049/9ce3/
2013-01-24 ... Victims of Crime Research Fund - call for tenders
The Victims of Crime Research Fund has now called for tenders for its second round of research grants. For further information visit the Victims of Crime Clearinghouse website.
Website and Online Application Outage 14/12/13 to 15/12/132013-11-22 ...
Website and Online Application Outage 24/11/20132013-10-29
... Online application Outage 28/10/13 - 29/10/132013-07-03 ...
Victims Rights and Support Act 2013 - Assented 3 June 2013.
Important legislation changes pending2013-05-07 ...
Attorney General, Greg Smith SC, announces a new Victims Support Scheme2013-05-07 ...
NSW Code of Practice for Victims Rights2013-05-07 ...
The National Framework of Rights and Services2013-05-03 ...
Participants sought for online survey regarding "Victim Participation in NSW Court Processes"2013-01-24 ...
Victims of Crime Research Fund - call for tenders
2012-12-21 ... Changes to the Approved Counselling Scheme
Changes to the approved counselling scheme effective from 21 December 2012. New rule creates 3 distinct categories of approved counsellors and new scale of fees apply. For more information please refer to the new Rule.21-Dec-2012
2012-11-23 ... Victims Compensation Tribunal Chairperson's Report released.Victims Compensation Tribunal Chairperson's Report 2011-2012 (PDF, 375Kb) released.2012-11-12 ... Nationwide Royal Commission into sexual abuse of children in institutions announced.
On 12 November 2012, Prime Minister Julia Gillard announced a nationwide Royal Commission into the sexual abuse of children in institutions.
The Prime Minister has stated that she hopes the Terms of Reference will be developed and the appointment of a Royal Commissioner or Commissioners will be announced by the end of the year.
More information is available from the Department of the Prime Minister and Cabinet. If you would like your details passed onto the royal commission, leave your email or postal address by phone on 1800 099 340 or by email firstname.lastname@example.org
If you have been affected or would like information, referrals and support about sexual abuse please visit Help for victims of Sexual Assault
2012-11-09 ... NSW Special Commission of Inquiry concerning investigation of certain child sexual abuse allegations in Hunter Region.
On 9 November 2012, NSW Premier Barry O'Farrell announced the appointment of a Special Commission of Inquiry concerning the investigation of certain child sexual abuse allegations in the Hunter region. Victims Services can assist you with counselling and support before you make a submission or statement to the Inquiry, and throughout the Hearing. Call the Victims Access Line for more information.More:Premier's announcement (PDF)Special Commission websiteAssistance in preparing a submission (PDF, 186Kb)Information and support for persons attending (PDF, 148Kb)Information and support for persons affected (PDF, 143kB)
2012-10-18 ... Justice Journey Video released - available online and on DVD.
The Justice Journey DVD, providing information for victims of crime about going to court in NSW, is now available through ourPublications section.
2012-05-16 ... Victims Services is inviting researchers to submit research project proposals.
Victims Services is inviting researchers to submit research project proposals to the Victims of Crime Reseach Fund. Tender will remain open until 5 June 2012. More information at NSW Government E-tender website.
2012-05-15 ... Victims Services Roadshow visiting Tamworth, Armidale, Moree May 2012
Victims Services is visiting Tamworth, Armidale and Moree in the week commencing 21 May 2012 to hold info sessions, meet the community & local services, and host professional development.
2012-03-26 ...PriceWaterhouseCoopers review of Victims Compensation Scheme
PricewaterhouseCoopers are undertaking a Review of the Victims Compensation Scheme. Attached is the Issues Paper for anyone interested in providing submissions.
2012-03-15 ... Victim Support Australia and University of Melbourne seeking victims of crime to participate in survey
Victim Support Australia & University of Melbourne looking for victims of crime to participate in a survey.
2012-03-12 ... Macquarie University seeking victims of crime to participate in study on anger after traumatic event
Macquarie University looking for victims of crime to participate in a study on experiencing anger after a traumatic event.
2012-02-08 ... Victims of Crime Clearinghouse - website launched
Victims of Crime Clearinghouse - Australia's most comprehensive website for information about the needs of victims of crime is launched. Media Release (doc) | website: www.victimsclearinghouse.nsw.gov.au
2011-12-06 ... Macquarie University seeking victims of crime to participate in study on effects of stressful events
Macquarie University looking for victims of crime to participate in a study on changes following stressful events.
Changes to the Approved Counselling Scheme
Victims Compensation Tribunal Chairperson's Report 2011-2012 released2012-11-12 ...
Nationwide Royal Commission into sexual abuse of children in institutions announced
NSW Special Commission of Inquiry concerning the investigation of certain child sexual abuse allegations in the Hunter Region2012-10-18 ...
Justice Journey Video released - available online and on DVD.2012-05-16 ...
Victims Services is inviting researchers to submit research project proposals2012-05-15 ...
Victims Services Roadshow visiting Tamworth, Armidale, Moree May 20122012-03-26 ...
PriceWaterhouseCoopers review of Victims Compensation Scheme2012-03-15 ...
Victim Support Australia and University of Melbourne seeking victims of crime to participate in survey2012-03-12 ...
Macquarie University seeking victims of crime to participate in study on anger after traumatic event2012-02-08 ...
Victims of Crime Clearinghouse - website launched
2011-12-01 ... Released: Victims Compensation Tribunal chairperson's report
Victims Services has released Victims Compensation Tribunal Chairperson's Report 2010/2011.
2011-11-15 ... Released: Resources for victims and the media
Victims Services has released the following:For victims and family: Guide to the media for victims of crime (pdf).For the media: Respectful Reporting: Victims of Violent Crime Media Strategy 2011-2012 (pdf),Victims Support Contacts card (pdf).
2011-11-10 ... Victim Support Australia & University of Melbourne seeking victims of crime for survey
2011-10-08 ... Victims Services seeking victims of crime in NSW to participate in an online survey of their financial needs
Victims Services is seeking victims of crime in NSW to participate in an online survey on their financial needs. Completing the survey will help us improve how we provide financial support to victims of crime.
2011-09-08 ...Online Application updated
Victims Services' Online Application for Compensation, Counselling and Expenses has been updated (now version 4.5). Users should ensure that the latest form is always downloaded from this website.
2011-06-23 ... Invitation to attend a compensation users forum on 27 July 2011 in Parramatta
Invitation to attend a compensation users forum on 27 July 2011 in Parramatta (pdf)
2011-01-16 ... Invitation to attend a compensation users forum on 27 April 2011 in Parramatta
Invitation to attend a compensation users forum on 27 April 2011 in Parramatta (pdf)
2011-01-02 ... Call for Abstracts: Meeting the Needs of Victims of Crime Conference
Call for abstracts: Meeting the Needs of Victims of Crime Conference (Sydney 18-19 May 2011), hosted by the Australian Institute of Criminology and the NSW Department of Justice and Attorney General.If you are interested in providing an abstract for the conference please refer to the AIC conference website for more information.Abstracts must be submitted by 5.00 pm Friday, 25 February 2011
2011-01-01 ... Amendments to the Victims Support and Rehabilitation Act 1996
Amendments to the Victims Support and Rehabilitation Act 1996 will commence on 1 January 2011.See Guide to Changes - Victims Support Support and Rehabilitation Act 1996 (pdf)| Factsheet (pdf) | FAQ (pdf)
Macquarie University seeking victims of crime to participate in study on effects of stressful events2011-12-01 ...
Released: Victims Compensation Tribunal chairperson's report2011-11-15 ...
Released: Resources for victims and the media2011-11-10 ...
Victim Support Australia & University of Melbourne seeking victims of crime for survey2011-10-08 ...
Victims Services seeking victims of crime to participate in an online survey of their financial needs2011-09-08 ...
Online Application for Compensation, Counselling and Expenses updated2011-06-23 ...
Invitation to attend a compensation users forum on 27 July 2011 in Parramatta2011-04-01 ...
Invitation to attend one of a series of Victims Services Forums to be held in regional areas2011-01-16 ...
Invitation to attend a compensation users forum on 27 April 2011 in Parramatta2011-01-02 ...
Call for abstracts - Meeting the Needs of Victims of Crime Conference (Sydney 18-19 May 2011)2011-01-01 ...
Amendments to the Victims Support and Rehabilitation Act 1996
2010-12-07 ...Amendments to the Victims Rights Act 1996,including the Charter of Victims Rights
Amendments to the Victims Rights Act 1996, including the Charter of Victims Rights.The Courts and Crimes Legislation Further Amendment Act 2010 was assented to on 7 December 2010.See Guide to Changes - Victims Rights Act 1996 (pdf)| Victims Rights summary
2010-12-01 ... University of Sydney looking for victims of crime to participate in survey
Researchers from the University of Sydney are conducting a survey of victims' experiences within the criminal justice system.
2010-11-12 ... Conference 18th& 19thMay, 2011 - Meeting the needs of victims of crime
Please refer conference flyer for details.
2010-10-26 ... Making a Victims Rights Complaint
The Charter of Victims Rights sets out seventeen rights which outline how government departments should treat and assist you if you are a victim of crime. Victims Services has a responsibility to receive complaints and to try to resolve them. There is a new process to make a complaint under the Charter .The Victims Rights > Charter Complaints section of this website explains what you can do if you feel that your rights have not been met, and includes an Information Sheet about making a complaint under the Charter and a Charter of Victims Rights complaint form which will enable Victims Services to better assist you with your complaint.
2010-10-26 ... Victims of violent crimes - grants program 2010/11
Corrective Services NSW is calling for Expressions of Interest from organisations for one-off funding for victims of violent crime projects and resources in 2010/2011. Applications for funding up to $15,000 invited from eligible incorporated, non-profit, non-government, community-based organisations that provide services to victims of violent crime. Responses must be lodged via eTender at https://tenders.nsw.gov.au. The closing date for applications is 5pm Thursday 11 November 2010. Please contact Karina Stuart A/Co-Ordinator, Community Funding Programs for further information on (02) 8346 1004 or via email at email@example.com . Refer Application package (doc 300Kb) for more.
2010-08-18 ... New 'walk-in' service launched at the Parramatta Justice Precinct
A new 'Walk In' service has been launched at the Parramatta Justice Precinct, Level 1, 160 Marsden St Parramatta. The service will operate every Wednesday and provides an opportunity for people to access information about the services available to them, their rights as a victim of a crime and information and referral to other agencies. Clients will be offered a consultation and an opportunity to speak confidentially to a Referral and Support worker. If you would like further information about the Walk In Service please don't hesitate to contact Brooke, Referral and Support officer on 1800 633 063.
2010-08-02 ... Online form now available for family members of homicide victims
An online form is now also available for persons wishing to apply for compensation or counselling as a family member of a homicide victim, or for persons wishing to claim for the funeral expenses of a homicide victim.
2010-06-29 ... Victims Services DX closed from 1stJuly 2010
Victims Services DX will be closed as of 1 st July 2010. Solicitors who use Document Exchange (DX) for delivery of correspondence should instead use the Victims Services postal address.
2010-05-01 ... Victims Compensation Tribunal Chairpersons Report
Chairpersons Report 2008-09 (PDF, 205Kb)
2010-04-23 ... Victims Access Line
Victims Access Line (VAL) , providing a single entry point for victims of crime in NSW to assist them in accessing services, launched by NSW Attorney General the Hon. John Hatzistergos on 23 April 2010.
2010-03-15 ... Victim Impact Statement Research Study
Victim Impact Statement Research Study is looking for participants. The aim of this research is to gain information from victims of crime who have made, or have decided not to make a Victim Impact Statement and to evaluate this process from the victims™ point of view. The purpose of the research is to pinpoint possible areas of need where victims of crime wishing to make a Victim Impact Statement may be better supported. The research study will be conducted by Fiona Tait under the supervision of the University of Sydney Law School. More information (doc 170Kb)
2010-02-23 ...Revised Sentencing Information Package is now available
Revised Sentencing Information Package is now available
Amendments to the Victims Rights Act 1996, including the Charter of Victims Rights2010-11-12 ...
Conference 18th & 19th May, 2011 - Meeting the needs of victims of crime2010-10-26 ...
Making a Victims Rights complaint2010-10-26 ...
Victims of violent crimes - grants program 2010/112010-10-01 ...
Chairperson's Report Victims Compensation Tribunal 2009/2010 (pdf 1.5MB)2010-08-18 ...
New 'walk-in' service launched at the Parramatta Justice Precinct2010-08-02 ...
Online form now available for family members of homicide victims2010-06-29 ...
Victims Services DX closed from 1st July 20102010-05-01 ...
Victims Compensation Tribunal Chairperson's Report2010-04-23 ...
Victims Access Line2010-03-15 ...
Victim Impact Statement Research Study2010-02-23 ...
Revised Sentencing Information Package is now available.
2009-12-12 ... Updated Victims Services website incorporates Justice Journey
Justice Journey is a new section on this website to assist victims of crime to seek help and navigate their way through the justice process. It consolidates information from the former "Courtwise" and "Victims of Crime" websites and also includes new resources and links.
2009-08-01 ... Review of the Rights of Victims of Crime in NSW
Victims of crime as well as the wider community are invited to have their say about the Charter of Victims Rights. If you would like to complete an online survey on victims rights click here . The survey will be available until 4 September 2009.If you wish to make a written submission please view the Consultation Paper and questions for consideration. Strengthening the Charter of Victims Rights Consultation Paper (pdf 34KB)Final date for submissions close of business 4 September 2009
2009-03-28 ... Approved Counsellors Conference
On 28 March Victims Services hosted the Approved Counsellors Conference 2009 at Parramatta Justice Offices. Over 80 Approved Counsellors attended from across NSW and interstate. The conference provided Approved Counsellors with the chance to meet Victims Services staff , to network with other counsellors as well as hear from a wide range of speakers. Feedback from delegates was overwhelmingly positive with many comments about the relevance of the topics covered and the benefits of networking .
Professor Richard Bryant who is Scientia Professor of Psychology, University of New South Wales, provided a keynote address that was well received, entitled Doing the best for assault victims that presented a concise overview of recommended psychological interventions for people with PTSD.Doing the best for assault victims" (Powerpoint 1146Kb)Robyn Lamb who is co-director of the Child Protection Unit at The Childrens Hospital at Westmead, provided the second keynote. Robyn has had a long and distinguished career in child protection and is an experienced clinician working with children and families. Robynâ€™s keynote focused on the assessment and treatment of trauma with children and young people and feedback indicated that counsellors found Robyn's overview of a new trauma assessment framework a highly useful tool.A Panel of Victims Services staff also answered questions submitted by Approved Counsellors and as well 6 workshops were held concurrently during the afternoon sessions. Copies of the workshops and panel presentation are available on request.
Updated Victims Services website incorporates Justice Journey2009-08-01 ...
Review of the Rights of Victims of Crime in NSW2009-03-28 ...
Approved Counsellors Conference
Law week Victims Compensation Question & Answer forum for Legal Practitioners