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Learn how our essential services will continue to operate as we respond 'Together against COVID-19'.

Victims Access Line (Monday-Friday, 9am-5pm) 1800 633 063

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Victims Services


Applying for victims support from 1 July 2020

Victims Services helps people who are victims of violent crime in NSW with information and referrals. We help victims access support under the Victims Support Scheme, including:

  • Counselling
  • Financial assistance for immediate needs
  • Financial assistance for economic loss
  • Recognition payment

You can find out more about who can apply, how to apply and what support is available in the Victims Support Scheme Quick guide.

If you would like to make an application for counselling, financial assistance and/or a recognition payment, the Victims Support Scheme Detailed guide will help you to find out more about what you will need to apply, or call us and we can help you. There's also more information on the Victims Support Scheme page on our website.

You can complete an application form online via our forms page or download the form that you need.

If you want to talk to us or need help to make an application, you can contact us between 9am-5pm, Monday – Friday on the numbers below:

  • Victims Access Line 1800 633 063
  • Aboriginal Contact Line 1800 019 123

24 March 2020 – Update to Service Provision

COVID-19 (coronavirus) has impacted various services across the Department and Victims Services has made some changes to the way we operate.

If you need to contact us, you can still call us Monday-Friday, 9am to 5 pm.

Our available hotlines include:

  • Victims Access Line: 1800 633 063
  • Aboriginal Contact Line: 1800 019 123

You can also continue to lodge online forms for victims support if you need to.

While Victims Services will continue to operate our phone lines, we are limiting face-to-face contact. Our counter in Parramatta will be closed until further notice in an effort to reduce risk of infection.

We appreciate your understanding during this time.