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Find information on how our essential services will continue to operate during the COVID-19 pandemic.

Domestic Violence line (24 hours) 1800 65 64 63

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Victims Services


24 March 2020 – Update to Service Provision

COVID-19 (coronavirus) has impacted various services across the Department and Victims Services has made some changes to the way we operate.

If you need to contact us, you can still call us Monday-Friday, 9am to 5 pm.

Our available hotlines include:

  • Victims Access Line: 1800 633 063
  • Aboriginal Contact Line: 1800 019 123
  • Families and Friends of Missing Persons Unit: 1800 227 772
  • Specialist Victims Support Service: 1800 411 822

You can also continue to lodge online forms for victims support if you need to.

While Victims Services will continue to operate our phone lines, we are limiting face-to-face contact. Our counter in Parramatta will be closed until further notice in an effort to reduce risk of infection.

We appreciate your understanding during this time.