Victims Services
Announcements
Victims Services – Changes to
our phone services effective from 27 April 2020
Victims Services will have two main contact numbers.
The Aboriginal Contact Line remains unchanged and is still
available on: 1800 019 123
The Victims Access Line (VAL) 1800 633 063 will be the main
contact number to access our services. Individual service numbers will be
redirected to the VAL number.
Please listen to the new menu selection that will guide you to
choose the specific service you are after including:
• Victims Support Service
• Approved Counsellors
•
Restitution
• Specialist Victims Support
Service
• Child Sexual Offence Evidence
Program
• Redress
• Families and Friends of
Missing Persons
24 March 2020 – Update to Service Provision
COVID-19 (coronavirus) has impacted various services across the Department and Victims Services has made some changes to the way we operate.
If you need to contact us, you can still call us Monday-Friday, 9am to 5 pm.
Our available hotlines include:
- Victims Access Line: 1800 633 063
- Aboriginal Contact Line: 1800 019 123
You can also continue to lodge online forms for victims support if you need to.
While Victims Services will continue to operate our phone lines, we are limiting face-to-face contact. Our counter in Parramatta will be closed until further notice in an effort to reduce risk of infection.
We appreciate your understanding during this time.