For government agencies 

Becoming a victim of crime can be a stressful and traumatic experience. Victims can experience injury, trauma, loss and disruption in their lives as a result of a crime committed against them. They may need support and information to assist them to navigate the criminal justice system.

The purpose of the NSW Code of Practice (the Code) is to assist victims to understand how to access their rights and to assist service providers in describing their responsibilities under the Charter of Victims Rights (the Charter), to victims of crime. The Code sets minimum standards of service provision and support to victims of crime and clarifies how service providers meet their obligations under the Charter. It also aims to provide victims of crime with a better understanding of what to expect from service providers.

Once a victim has reported a crime, the criminal justice process begins. Victims are an important part of the criminal justice system, and the NSW Government is committed to supporting and assisting victims through this journey.

What is the Code of Practice?

The NSW Code of Practice (the Code) describes the minimum levels of service required to be provided to victims of crime by service providers identified in the Act.

The Code was developed in consultation with government, non-government and professional associations and other stakeholders. It outlines the obligations of service providers in their response to victims of crime and details complaints procedures if a victim of crime believes that a Charter right has been breached.

Not all service providers are responsible for each of the rights under the Charter. However, it is expected that staff in all agencies are aware of the obligations under the Charter, make information about the Charter available to their clients, and meet the standards outlined by the Code.

Why develop a code of practice?

The Code aims to clearly state what victims of crime should expect in relation to each of the Charter rights, who is responsible for meeting it, and when and how it should be implemented.

Not all victims of crime will require the same level of support and assistance. In times of crisis, the majority of people rely on the supports they normally have available to them to assist them in dealing with the criminal justice process. This Code has been written for those who require support from service providers, those who have ongoing support needs and those who require practical information to assist in their recovery and throughout the criminal justice process.

The Code also provides a level of guidance to those responsible for implementing victims’ rights to make sure they, as well as victims, are fully aware of what should be expected and how they are to be treated under the Charter.

NSW Code of Practice for the Charter of Victims (PDF 509Kb)
(44pp book)
This full version of the NSW Code of Practice for the Charter of Victims Rights details information about the specific responsibilities of agencies working with victims.

What rights do I have as a victim of crime (PDF 2865 Kb)
(12pp booklet)
A plain English guide to the Code of Practice which helps victims understand their rights, and to know what to expect from service providers.