An internal review is a fresh look at a decision of an Assessor regarding an application for Victims Support that is undertaken by a Senior Assessor at Victims Services.
If you disagree with a decision that you have received in regard to an application for victims support under the Victims Rights and Support Act 2013, you can ask Victims Services to review that decision.
You have 28 days from the day you were given notice of the Assessor's decision. If you think that you may want to lodge a review you should contact Victims Services as soon as possible after you receive the decision (in accordance with section 49 of the Act).
You should make your request for an internal review in writing and state the reasons why you disagree with the decision. You may use the Internal Review request form (PDF, 114Kb).
After the review request is lodged, you will have further time to provide any extra evidence that you may wish to submit.
There is a SUBMIT button on the Internal Review request form (PDF, 114Kb) or you can attach the request form to an email and send it to:Email: firstname.lastname@example.org
Mail:The Commissioner of Victims Rights Victims ServicesLocked Bag 5118 PARRAMATTA NSW 2124
Fax: (02) 8688 9632Email: email@example.com
The Act requires that you receive notice of the internal review decision within 42 days of the receipt of your request.
The review decision can be deferred and arrangements made to extend this time where further information is needed.
Only the part of the decision that is being reviewed will be suspended. Other aspects of your claim that are not affected by the review may continue.
If you disagree with an internal review decision regarding your eligibility for a recognition payment, you may apply to the NSW Civil and Administrative Tribunal for an administrative review.
Contact Victims Services on 1800 633 063 and ask to speak to the Internal Review Officer for further information.