About us

What is Victims Services?

Victims Services is a government agency part of the NSW Department of Justice.

What is our role?

Our role is to:

  • Provide support to victims of crime, and families and friends of missing people (our clients);
  • Promote and ensure compliance with the NSW Charter of Victims Rights;
  • Contribute to policy and strategy; and
  • Improve the Justice response and experience for our clients.

What is our mission?

Our mission is to support and empower our clients. We promote victims rights and continuously improve services and support. We provide leadership and collaborate with stakeholders to improve knowledge, law reform and policy development concerning victims of crimes, and families and friends of missing people.

What is our vision?

To create a safe and just NSW with an emphasis on improving support for victims of crime, and families and friends of missing persons.

What services do we provide?

Victims Access Line

The Victims Access Line or VAL is the single entry point for victims of crime in New South Wales to access services.

You can call the Victims Access Line on 1800 633 063 or for more information you can visit our contact us page.

Counselling

Victims Services may be able to assist with financial support if you are a victim of crime. For more information visit our counselling page.

Financial Support

Victims Services may be able to assist with financial support if you are a victim of crime. For more information visit our financial support page.

Families and Friends of Missing Persons Unit (FFMPU)

The Families and Friends of Missing Persons Unit provide counselling and support to families and friends of missing people. For more information visit our FFMPU page.