You should talk to the person you are dealing with in the government agency about the problem. Usually the problem can be fixed that way.
If you are still not satisfied, you can ask the staff to tell you how to make a complaint to the agency. They can arrange interpreters or other assistance if required. You can ask someone you trust to support you.
If you are still not satisfied after the complaint has been looked at by the government agency, or are concerned about doing this, you can contact Victims Services. It is Victims Services' job to help you with your complaint and tell you what can be done about it.
You can make a complaint by telephoning the Victims Access Line, or you can submit a written complaint using the Charter of Victims Rights complaint form (PDF, 224Kb) to Victims Services electronically or by sending a form by post or fax.
Victims Access Line: 1800 633 063Email: firstname.lastname@example.orgFax: (02) 8688 9632
Postal address:Commissioner of Victims RightsVictims ServicesLocked Bag 5118PARRAMATTA NSW 2124
Street address:Level 1, Justice Precinct Offices160 Marsden Street PARRAMATTA NSW 2150Hours: 8am to 6pm, Monday to Friday (excluding public holidays)
If you are not sure if your complaint refers to a Charter issue look at the
Charter rights and if you are still not sure
call Victims Services