Justice Home > Victims Services

Victims Services

​We provide support services, including free counselling and financial assistance to victims of crime. Victims have rights which are set out in the Charter of Victims Rights, which includes the right to be treated with courtesy, compassion and respect. In this section, find out about support services for children, victims of sexual assault and other crimes, and families and friends of missing persons. You can also find out more about victims rights and how to get support throughout the justice system.


  • Approved Counselling Service 2018 intake

    The Victims Services Approved Counselling Service provides counselling to victims of violent crimes that have occurred in NSW. Counsellors with the Service are social workers, psychologists or psychiatrists in private practice who have proven experience in working with victims of crime. Counsellors on the Approved Counselling Service have been invaluable in: 

    * assisting victims cope with adverse symptoms arising as a direct result of the act of violence

    * reducing the impact of the crime on their lives

    * returning to the level of functioning prior to becoming a victim of violent crime as far as possible.

    From 16 March 2018 till 18 May 2018 Victims Services is accepting applications for 2018 intake for the Approved Counselling Service. Information regarding submitting an application.

  • NSW announced today that it will join a national redress scheme for survivors of institutional child sexual abuse. NSW and Victoria will be the first states to opt into the scheme. Survivors will be able to lodge applications for redress from 1 July 2018. The scheme will provide eligible survivors with a redress payment of up to $150,000 and counselling and psychological services. Survivors will also have the opportunity to receive a direct personal response from institutions if they wish.  NSW has consistently supported the recommendation for a national redress scheme made by the Royal Commission into Institutional Responses to Child Sexual Abuse. The NSW Government will respond to the report's other recommendations in June 2018. For further details about the National Redress Scheme, refer to the Commonwealth Government Department of Social Services' website
    [Media release] 
    Additionally, 24 hour telephone assistance is available through:
    Lifeline: 13 11 14
    1800 Respect: 1800 737 732
    Rape and Domestic Violence Services Australia: 1800 211 028
    MensLine Australia: 1300 789 978.

  • Victims Services is seeking to expand its Canine Court Companion Program (CCCP) to a total of 10 Local Courts across NSW. The CCCP involves visits to local courts by therapy dogs and their handlers to lessen anxiety in court users. Applications are requested from organisations, which can provide therapy dogs to give comfort to court users in the public waiting areas and safe rooms of the courthouse. Media release (PDF, 116Kb)

​Victims rights

Victims of crime in New South Wales have a Charter of Victims Rights to protect and promote their rights.

Victims Rights 

Charter of Victims Rights

The NSW Code of Practice

Charter complaints


The Approved Counselling Service provides free counselling for victims of crime. 

The Approved Counselling Service 

How to apply for counselling

How to find an Approved Counsellor

Feedback on counselling

Financial support

The Victims Support Scheme builds a package of care to support and assist victims at the time they need it most.

Financial support & assistance

Who can apply

How to apply

Reassessment of claims

Restitution - recovering money

When a victim of a crime receives financial support Victims Services may recover money from the convicted offender through restitution.

Recovering money

Provisional Orders

Arrangements & Orders

Debtor Payments

Restorative Justice

Forum Sentencing

Restorative Justice in Corrective Services

Victims Registers​

 Support for victims of crime

Victims Services helps victims navigate their way through the justice system from the time they become a victim until after the end of the court process.

The Justice Journey 

Download the free Justice Journey mobile app from the App Store | Google Play Store

For victims of sexual assault


If you are a victim of sexual assault there are many services that can provide counselling, support and information.

Help for victims of sexual assault 

Support and counselling

Safety and protection

Reporting to police

For victims of child abuse

Find out more about services, support, legislative change and rights for victims of child abuse.

Removal of the time limit for victims of child abuse to make claims for damages

Child Sexual Offence Evidence Pilot

For families and friends of missing persons

The Families and Friends of Missing Persons Unit is the only unit that provides counselling and support from trained professionals to families and friends of missing people.

For families and friends of missing people

Counselling and support

Managing financial affairs

Search agencies

For service providers


Victims Access Line (VAL) 

The VAL is the entry point to Victims Services.

Phone: 1800 633 063​

Aboriginal Contact Line 

(8am to 6pm, Monday to Friday)

If you are an Aboriginal and a victim of crime, call this number for information.
Phone: 1800 019 123 (freecall number)

Families and Friends of Missing Persons Unit

Phone: 1800 227 772 or 02 8688 8173 (Sydney Metropolitan) 

Research into victims issues

The Victims of Crime Clearinghouse is an online database of significant victim research

Research Database

Media Toolbox 

Events and conferences

For service providers

The NSW Code of Practice

Applying to be an Approved Counsellor

Remote Witness Guidelines